Refund Policy

 

Please complete the return request via the contact form within 14 days of the item's arrival and send the item back.

Returns and Exchanges Due to Customer Convenience

  • If unused and unopened: Full refund of the product price (tax included).
  • If opened: Partial refund of 50% of the full price (tax included).
  • Regardless of the opening status, we do not refund shipping fees, handling fees, or gift wrapping fees. Additionally, return shipping costs will be borne by the customer unless specified otherwise.


The following conditions are considered as "opened":

  • Manufacturer's original packaging has been opened or damaged.
  • Repackaging has been done intentionally to damage the product.
  • Product tags have been removed.
  • Plastic wrapping of parts has been opened.
  • Wires used to secure cables have been removed.
  • Any other signs of product use.


Returns and Exchanges Due to Troubles or Malfunctions

In the event that you encounter any malfunctions with your purchased item, we strive to make the return process as seamless as possible. Please follow the steps below to initiate a return:

1. Contact Customer Support: Reach out to our customer support team via cs@nanazero70.com. Please provide your order number and a detailed description of the malfunction experienced.

2. Submit Pictures: To expedite the process, we kindly request that you submit clear pictures or videos showcasing the issue. These visual aids will assist us in understanding the problem and providing you with the best possible solution.

3. Assessment by Customer Support: Our dedicated customer support team will review the provided information and assess the reported malfunction. We may request additional details or pictures if necessary to accurately diagnose the issue.

4. Return Authorization: Upon approval of your return request, you will receive a return authorization along with instructions on how to proceed with the return process.

5. Return Shipping: Depending on the nature of the malfunction and our assessment, we may provide a prepaid return shipping label for your convenience. Alternatively, you may be required to arrange and cover the cost of return shipping.

6. Resolution: Once we receive the returned item and verify the reported malfunction, we will proceed with the appropriate resolution. This may include a replacement, repair, or refund, as deemed suitable based on the assessment.

Please note the following important points regarding returns for malfunctions:

  • Pictures or videos submitted to customer support are crucial for accurately assessing the reported issue.
  • Any damage caused by improper handling, misuse, or unauthorized modifications may not be eligible for return or may incur additional charges.
  • Returns for malfunctions must be initiated within 14 days from the date of receipt of the item.
  • We reserve the right to refuse returns or provide alternative resolutions if the reported malfunction is deemed to be outside the scope of our warranty coverage.


If you have any questions or require assistance regarding the return process for malfunctions, please don't hesitate to contact our customer support team.